Returns & refunds

Tea is a food product, so for safety we can't accept returns of packs that were delivered intact.

Damaged, wrong or missing items

If your order arrives damaged, tampered with, or with the wrong item, write to [email protected] within 48 hours of delivery with your order number and photos of the pack and the outer box. We'll send a replacement or refund you in full.

Cancellations

You can cancel an order any time before it is dispatched by contacting us. Orders that have already shipped can't be cancelled.

Refunds

Approved refunds for online payments go back to the original payment method within 5 to 7 business days.

Contact

[email protected] · +91 92814 91228
32-410/411/2, Subhani Nagar, Chilakaluripet, Andhra Pradesh 522616

GKR GHAR KA RIWAZ (a partnership firm) · GSTIN 37ABFFG3404Q1Z3 · FSSAI Reg. No. 20126162000397

Grievance officer

If something about your order or our service is not right, write to our grievance officer, Fayaz Shaik, at [email protected] or call +916302878967. We acknowledge every complaint within 48 hours and resolve it within one month.